Sunderland PDSA Pet Hospital, The Reay Hudson Centre

Part of the PDSA charity, this pet hospital is set up to provide free and low‑cost veterinary care for pets in need (as described on the PDSA website). It’s also listed as a veterinary nurse training facility.

From the latest reviews available, owners most often mention

• •Supportive, kind handling during difficult appointments (including a “sad time” with a dog) and staff being “there” for both pet and owner.
• •Practical advice given during visits (one review mentions taking in a cat and receiving “lots of good advice”).
• •Operational pressures: some reviews mention waiting to be seen and a period where staff were “struggled to keep up,” including a “broken medication machine.”
• •A clear conflict in experience: one recent review alleges being told to go to a private vet and that their dog was left injured, while most other recent reviews describe “first class care.”

Services

• •Free and low‑cost veterinary care for pets in need (per PDSA website summary).
• •Veterinary nurse training facility (from clinic data).
• •Medication provision is implied in reviews (one review mentions a “broken medication machine” affecting the service).
• •General vet consultations/advice are referenced in reviews (e.g., advice given for a cat; vets “looked after” a worried pet).

People

• •Staff (not named in the available sources) are repeatedly described as kind and supportive, including during emotionally difficult situations.
• •Several reviews mention staff being friendly and helpful and focusing on pets’ needs.
• •One review specifically values advice provided during the visit; another notes staff were under pressure at times (described as struggling to keep up).

Reviews

Google rating: 4.6 stars from 1,076 reviews. “”

• •Many owners describe consistently good care, with staff described as friendly/helpful and vets as “top notch,” including when pets were causing worry.
• •Multiple reviews highlight compassion and kindness during difficult moments for both pet and owner.
• •Some reviewers mention service constraints (waiting times; staff stretched; a broken medication machine).
• •One recent review is sharply negative, alleging they were pushed toward a private vet and that their dog was left injured—this contrasts with the predominantly positive experiences described in other recent reviews.
• •Cost is discussed in broad terms: reviewers mention being unable to pay the full bill but contributing what they can, and another says costs “aren’t expensive” (no specific prices given).