King's Road Veterinary Practice Ltd – Vets in Sunderland
Clinic Overview
- Recent feedback is largely very positive about the team’s kindness, empathy and reassurance, with several reviewers saying they feel their pets are in safe hands. - Owners also praise communication and aftercare, including clear advice during appointments and a WhatsApp recovery update with a photo after surgery. - A number of reviews speak well of the practice’s honesty and customer service, with one reviewer specifically describing it as an independent vet that puts animal welfare first.
King’s Road Veterinary Practice Ltd is an independent practice in Sunderland, founded in 2012 and led by practice owner and Head Veterinary Surgeon Wendy Rowntree. The practice offers nurse clinics, health packages and out-of-hours emergency assistance. Recent feedback continues to highlight caring communication and strong continuity of care, alongside a mixed picture on pricing and fee transparency.
Services
- •Routine and preventive care: The practice website highlights nurse clinics and several health packages, including the Very Important Paws Health Package, Over 8’s MOT Club, and Healthy Puppy & Kitten Bundle. Reviews also mention puppy injections and a monthly VIP-style plan.
- •Emergency and urgent support: The website states the practice provides out-of-hours emergency assistance. Reviews also mention owners contacting the clinic for urgent advice after accidental tablet ingestion.
- •Medical treatment and ongoing management: Recent reviews mention allergy treatment, including an allergy injection, as well as discussions about other treatment options and help for fireworks-related stress and noise anxiety.
- •Surgery and follow-up: Reviews refer to a mouth operation with a post-operative WhatsApp update and recovery photo, and also mention an eye operation.
- •Diagnostics: Reviews mention an on-site urine test.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews give a mixed picture on value: some describe prices as reasonable, mention an NHS discount, and refer to a monthly VIP plan, while others report higher-than-expected charges, including £60 for brief phone advice, around £50 for an on-site urine test, £50 for an antibiotic instead of a quoted cheaper alternative, and nearly £900 connected to eye surgery and follow-up procedures.
People
- •Wendy Rowntree — Practice Owner and Head Veterinary Surgeon, named on the website. Recent reviews praise her calm, empathetic approach.
- •Laura — named in a review as a vet who supported an owner compassionately during end-of-life care.
- •Vicki — named in a recent review as the first point of contact, praised for reassurance, empathy and support.
- •Angie — named in a recent review for her kind and caring handling of a cat.
Reviews
Google reviews show 4.8/5 from 550 reviews.
- •Recent feedback is largely very positive about the team’s kindness, empathy and reassurance, with several reviewers saying they feel their pets are in safe hands.
- •Owners also praise communication and aftercare, including clear advice during appointments and a WhatsApp recovery update with a photo after surgery.
- •A number of reviews speak well of the practice’s honesty and customer service, with one reviewer specifically describing it as an independent vet that puts animal welfare first.
- •Negative comments focus mainly on costs and transparency, including charges for phone advice, medicines and tests, plus one serious complaint about the outcome of an eye operation.
