Gilmoor Vets – Vets in Sunderland
Clinic Overview
Gilmoor Vets is a veterinary practice that also operates as a veterinary nurse training facility. From the latest reviews, it appears set up for routine ongoing care and supportive handling of anxious or elderly pets: owners repeatedly mention annual vaccinations, regular nail trims, and staff using treats and calm handling to help dogs stay relaxed. Reviews also describe privacy and support during end-of-life visits (being taken to a separate room away from others). One reviewer reports a serious admin issue: waiting two months for a response about inaccurate record-keeping despite being promised call-backs.
Services
- •Veterinary nurse training facility (stated in clinic data).
- •Vaccinations (annual vaccine mentioned).
- •Nail trimming (regular nail trims mentioned; carried out by nurses and also described during a vaccine visit).
- •Care for elderly dogs (owners describe consultations for an “old girl” and anxiety around senior-pet visits).
- •End-of-life support (a review describes being given a private room away from other people during a pet’s final visit).
- •Appointments at another practice when preferred slots aren’t available (one review says staff try to book clients into another vets if they can’t get the requested time/day).
People
- •Keith Stewart (vet): mentioned by a long-term client who says they return to him for an elderly dog because he is “very thorough and very honest,” and that they left feeling more positive about managing senior years.
- •Joanne: credited by a long-term client with helping both a dog and a younger family member feel comfortable attending visits, contributing to a more positive experience.
- •Nursing team: repeatedly mentioned for regular nail trims and for being gentle, which owners feel helped their dog become more at ease with coming in.
- •Reception team: described as including pets in interactions (asking permission before offering treats) and staying calm about accidents (cleaning up without “stress and tutting”).
Reviews
Google rating: 4.8 stars from 97 reviews. - Dogs being put at ease is a repeated theme (treats offered, “made a fuss,” relaxed handling during injections and nail trims).
- •Long-term continuity comes up often (multiple reviewers mention using the practice for many years, including 13–15+ years).
- •Several reviews highlight vets being thorough and informative, including working with owners and answering concerns.
- •End-of-life compassion and privacy is specifically mentioned (being taken to a separate room away from others).
- •A clear negative outlier: one reviewer alleges inaccurate records and says they have waited two months for a complaint response despite promises of call-backs.
Special Services
Animals Treated at Gilmoor Vets
Animals We Treat
Companion Animals
Opening Hours – Gilmoor Vets
Opening Hours
Hours
Reviews for Gilmoor Vets
Note: Showing the 5 most recent Google reviews out of 97 we track in total. Recent reviews may not be representative of overall sentiment.
Marie Young
a month ago
Great vets, very thorough and great advice.
shauna boyle
2 months ago
Very friendly staff and my dog is always put at ease whenever he visits with a treat or 2. The vet is very informative and helpful for any issues or concerns I have.
Laura Sloan
a week ago
We’ve used Gilmoor Vets for over 13 years. Heidi is 16 month & been coming since she was a puppy, whats really nice to see is how comfortable she is coming into & while she’s in the vets, she’s at ease & it’s so nice, rather than hvn to force them in. I hv to say Heidi (& our last dog George) hv always been treat so well & made to feel so welcome. Heidi is always v happy coming to the vets, the receptionists are always lovely & make a fuss of her & also really nice with my daughter who often brings Heidi on her own. Joanne has been so helpful to make both my daughter & Heidi feel comfortable coming to the vets & makes their experience a positive one. The nurses hv always been great, they trim Heidi’s nails regularly & are always so nice with her, which I think has helped & coming regularly has made Heidi feel at ease. The last visit was to see a vet on Fri 17th & was for her annual vaccine & a nail trim. My daughter came home & commented how good the vet was, who seen Heidi, she said he was excellent & made a nice fuss of her & just had such a nice way with her. My daughter also said the way he trimmed her nails was good as he made Heidi so relaxed & she didn’t feel the injection at all. We’d definitely be happy to see that vet again, (sorry I don’t know his name ) but I’d like to pass on a thank you to him as vets like this really make a difference to your dogs experience & how they are when coming to the vet. He was great. I hv nothing but praise for everyone I’ve dealt with at the practice. A big thanks to Joanne for all of her help. Heidi certainly feels at home! 🤣🐾
Laura Sloan
2 months ago
We’ve used Gilmoor Vets for over 13 years. Heidi is 16 month & been coming since she was a puppy, whats really nice to see is how comfortable she is coming into & while she’s in the vets, she’s at ease & it’s so nice, rather than hvn to force them in. I hv to say Heidi (& our last dog George) hv always been treat so well & made to feel so welcome. Heidi is always v happy coming to the vets, the receptionists are always lovely & make a fuss of her & also really nice with my daughter who often brings Heidi on her own. Joanne has been so helpful to make both my daughter & Heidi feel comfortable coming to the vets & makes their experience a positive one. The nurses hv always been great, they trim Heidi’s nails regularly & are always so nice with her, which I think has helped & coming regularly has made Heidi feel at ease. The last visit was to see a vet on Fri 17th & was for her annual vaccine & a nail trim. My daughter came home & commented how good the vet was, who seen Heidi, she said he was excellent & made a nice fuss of her & just had such a nice way with her. My daughter also said the way he trimmed her nails was good as he made Heidi so relaxed & she didn’t feel the injection at all. We’d definitely be happy to see that vet again, (sorry I don’t know his name ) but I’d like to pass on a thank you to him as vets like this really make a difference to your dogs experience & how they are when coming to the vet. He was great. I hv nothing but praise for everyone I’ve dealt with at the practice. A big thanks to Joanne for all of her help. Heidi certainly feels at home! 🤣🐾
Sarah Cooney
2 months ago
I have now been waiting 2 full months for a response from Gilmoor regarding their inaccurate record keeping. I have raised a complaint and explained my issue several times, only to be promised a call back. Well done Gilmoor.
Lorraine Campbell
3 months ago
I have had my dogs with Gilmore over 15 yrs ,I now have 2 labradors ,I feel confident they will always give the best care to my fur babies 😘
Norman Gardner
2 months ago
we have used Gilmore Vets for years , they are always lovely and friendly with our dogs x wudnt go anywhere else x
Olwyn Ford
2 months ago
I have been a client for many years,my dogs have been looked after so well in every case. I had an appointment yesterday with my old girl Poppy,I see Keith and have done again for a number of years,because Pops is elderly I am always anxious before my visit. Keith Stewart is a vet that I trust completely,very thorough and very honest that works for me ! Again I returned home with my beloved Pops feeling much more positive going forward with her older years ❤️ Thank you once again for the support it's wonderful!!!
Lesley Hunter
4 months ago
Excellent service - as always - and highly recommend Gilmoor. They look after both our German Shepherds and are always willing to listen and work with us. Thank you!
Sharon Lord
4 months ago
I have used Gilmore vets for few years now , staff are friendly and welcoming nothing is a trouble , if you can't get in the time or day you want or need they try their best to book you in the Durham vets , we went to Durham when Alfie gained his wings , staff were so supportive and we were in a room away from other people so we had privacy . The vets are so knowledgeable and understanding and again supportive, the lasses on reception are warm and friendly and include your pet in the conversations and ask if your pet is allowed a treat and if your pet has a tinkle they just clean it up no stress and tutting (as some do ) all round the best vets , and have to say cheaper than other vet I was registered at
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